Direct phone number: 1-800-387-0100
We are committed to making the overall ownership experience of a Mercedes-Benz vehicle the best in the automotive industry. The Mercedes-Benz Canada Roadside Assistance Program is an integral part of this commitment. Beyond the services and assistance provided through our dealer network, Mercedes-Benz Canada has a nationwide auxiliary support network with the sole purpose of providing Mercedes-Benz owners with peace of mind wherever and whenever they need it. Emergency Roadside Assistance is available virtually anywhere in Canada or the continental United States.
For either Emergency Roadside Assistance or Emergency Roadside Repair Service, the vehicle identification number (VIN) will be required at the time of the initial call. (Example of VIN: WDBAA23C4MB567890. The last eight digits MB567890 are required to identify the vehicle records.)
The VIN is easy to find and is located on the automobile registration, on the dashboard viewed from outside the front of the windshield on the drivers side, or below the door latch on the drivers-side door pillar. This last eight digits of this number are needed to access customer records.